Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

OGpZeEMxaW5CNUd4ZllZbWp3K2NqQ1U2N0E9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

Charter Research

Part-Time Pharmacy Technician Job at Charter Research

 ...independently and effectively. Ability to deal with problems involving several concrete variables in standardized situations # Mathematics skills in adding, subtracting, multiplying, and dividing in all units of measure using whole numbers, common fractions, and decimals... 

LeMans Corporation

Logistics Specialist Job at LeMans Corporation

Overview Were seeking a detail-oriented Logistics Specialist to support domestic freight operations and ensure smooth shipment resolution. This role partners with Sales, Dealer Services, and Warehousing teams while serving as the primary contact for carriers. ...

Fiserv

Senior cloud / devops engineer Job at Fiserv

 ...Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another... 

The Home Depot

Asset Protection Specialist Job at The Home Depot

Job Description Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools...

Holaday-Parks, Inc.

MEP Project Engineer - Anchorage, AK Job at Holaday-Parks, Inc.

 ...on site. Project Engineers support multiple projects when required. Career Path: The Project Engineer position is an entry level position in the Construction Industry. Experienced Project Engineers may have the opportunity to move into Project Manager roles...