Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

OGpZeEMxaW5CNUd4ZllZbWp3K2NqQ1U2N0E9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

AmeriPath

Principal Cytopathologist with General Pathology Sign-Out and Focus on Women’s Health Job at AmeriPath

 ...and Non-GYN cytology, breast, genitourinary and general surgical pathology. This person will work closely with the Women's Health Franchise. Qualifications ~ MD or DO degree plus accredited pathology residency ~ Must be board certified in anatomic and clinical... 

Akkodis

Aircraft Installers/Overhaul Technicians Job at Akkodis

 ...PowerPoint) Experience using an ERP System preferred. Other Skills: Must possess basic math skills and be able to comprehend varying units of measure Ability to organize and prioritize multiple tasks, and take initiative Basic understanding of manufacturing... 

Mercor

News Analysts, Reporters, and Journalists Job at Mercor

 ...Mercor is recruiting News Analysts, Reporters, and Journalists as independent contractors working on a research project for one of the worlds top AI companies. This project involves using your professional experience to design questions related to your occupation... 

Tonic3

Multimedia Copywriter Job at Tonic3

Multimedia Copywriter / Social Media Copywriter / Digital Copywriter / Multichannel Copywriter / Content Marketing Writer / Creative Copywriter Do you love transforming ideas into stories that captivate and inspire across digital, video, and social platforms? At Tonic...

Integrity Express Logistics

Carrier Relations Specialist Job at Integrity Express Logistics

 ...As a Carrier Relations Specialist your primary function will be to answer Carrier questions related to loads they have completed with IEL...  ...liaison between the Carrier and internal departments such as sales, accounting, and claims, to achieve resolution of any issues. Carrier...