Job Description

Job Title: Customer Service Representative

Location: East Greenwich, RI 02818 (Must be within a 50-mile radius)

Virtual Role with In-Person Training, then Remote role.

Duration: 6+ months contract (Possibility of Extension & Conversion depending on Performance)

Hours of training: 8:30am - 5pm EST Monday - Friday

Hours post training: Must be available 8am - 11pm Monday through Friday. (REMOTE)

Class Start Date: 11/24/2025 Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.

Pay Range: $18 - $20/hr

Training & Schedule

In-Person Training: 11-24-25, 8:30 AM – 5 PM EST, Monday – Friday. Attendance for the full duration is mandatory.

Post-Training Schedule: Availability required between 8 AM – 9 PM, Monday – Friday. A consistent schedule will be assigned within this time frame.

* Must be able to use video during interviews and training.

* Must have ability to work during the hours of operation of Monday-Friday, 8am to 9pm. Candidates must be flexible regarding shifts worked, which may change based on business needs. ** "

Description :

• The role will include customers calling to learn about their defined benefit annuity (group annuity contract), customers calling for account maintenance (direct deposit changes / address changes), customers reporting passing of a participant, and customers calling for assistance within claims process. Role requires processing and strong ability to navigate Windows based operating systems.
• Strong customer service focus is a must. Ability to convey complex topics to clientele.
• Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information.
• Using advanced customer service skills to avoid escalations. Licensing is not required for the role. Greenwich, RI 02818 location required.

Essential Skills & Experience

• 1–2 years of call center experience preferred; customer service experience considered.
• Intermediate computer proficiency required; must be able to operate multiple screens while assisting customers.
• Experience of 1-2 years with MS Office strongly preferred.
• Strong multi-tasking skills and professional telephone etiquette.

Education : High school diploma or GED equivalent required.

Mandatory :

• Training is on-site. Training is 5 weeks and then nesting is 2 weeks, so 7 total weeks in the office.
• Nesting and quality assessment will be on site.
• After successful completion of quality certification/assessment, the position will be remote from home office, with the exception of coming in once a month for mandatory in office attendance.
• Training is 5 weeks and then nesting is 2 weeks, so 7 total weeks in the office.
• Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.

Requirements:

• The ability to attend training, nesting at Greenwich, RI 02818 office.
• During nesting, must pass metrics before transitioning to remote.
• The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable. Hotspots not allowed.
• A quiet place to work that is secure and free of distractions.

* NO time off planned during training until end of nesting timeline (November 24, 2025, to January 30, 2026.)

Equipment Coordination : Contractors will have their equipment picked up on Day 1 of Training. The equipment to be supplied during this contact: laptop, docking station, 2 x monitors, keyboard, mouse & headset.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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