Job Description

Customer Service Representative

Location: Greensboro, NC

Position Type: Customer Service

Overview:

The Customer Service Representative plays a key role in ensuring customer satisfaction by managing orders, processing returns, and supporting internal teams. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Accurately process customer orders via phone, email, fax, or EDI.
• Ensure correct product selection, pricing, and shipping methods.
• Maintain and update customer databases and portals.
• Handle returns, credit memos, and account analysis.
• Provide inside support to the outside sales team.
• Resolve customer issues via phone, email, or in person.
• Monitor open orders to ensure timely delivery and compliance with customer specifications.
• Demonstrate agility and adaptability. Cross-trained in other CS functions to support team flexibility, ensure coverage, and serve as a backup when needed.
• Assist with onboarding new customers and maintaining relationships.

Qualifications:

• High school diploma or GED required; associate degree preferred.
• Minimum 3 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
• Strong communication and negotiation skills.
• Experience with order fulfillment and account management.
• Ability to multitask and prioritize in a dynamic environment.

Compensation and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we are looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

• Competitive salary
• 401k with company match
• Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
• Promote work/life balance including paid time off and paid holidays

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.

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