Customer Service Representative Job at Acro Service Corp, Johnston, IA

L0RNMUJsU3FCNTIyZTRFaWhnR2RqU1E0
  • Acro Service Corp
  • Johnston, IA

Job Description

REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:

* Fluent in Spanish

* Skills in interpersonal communications, negotiation, and conflict resolution

* Experience with customer service / support

* High comfort level and experience with consumer software applications

* Strong computer and troubleshooting skills

* Ability to work off-shift hours and occasional holidays to support the business

* Experience with data management

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

* Knowledge of agriculture customers

* Agriculture operations experience, including Precision Farming experience

* Prior work experience in Agriculture or Technology dealer channels

* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Contact Center is open from 5am - 5pm CST, Monday - Friday

· Occasional holidays, weekends and overtime based on the needs of the business

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

· Candidate will work on-site (Johnston, IA) five days a week with the option to work from home on Friday's

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

Onboarding Attendance Policy:

Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.

Interviews will include behavioral based questioning

· Candidate will be asked to share specific examples

Job Tags

Holiday work, Full time, Work experience placement, Immediate start, Shift work, Monday to Friday,

Similar Jobs

TechHuman

Physical Security Specialist Job at TechHuman

 ...Job Title: Physical Security Architect Employment Type: Permanent About the Role: We are seeking a highly motivated and skilled Electronic Security Engineer/Architect to join our team. In this role, you will be responsible for the design, installation, maintenance... 

The New Jewish Home

Social Worker LMSW- Full Time Job at The New Jewish Home

The mission of The New Jewish Home is to empower older adults to enhance purpose and well-being through a portfolio of innovative health care services. We do this through a vision whereby we would create a new reality in which ageism is no longer, and society embraces ...

Beeleads

Software Engineer Job at Beeleads

 ...expands demand generation reach, and strengthens online presence. Role Description This is a part-time hybrid role for a Software Engineer - Full...  ...(founding team) based in Los Angeles, CA, with work from home. As a Software Engineer, you will be responsible... 

Dropoff

Driver Contractor Job at Dropoff

 ...Company Overview Dropoff is a same-day, last mile delivery service that enables businesses across industries to meet rising expectations...  ...technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and a... 

Pikemann

Buyer Job at Pikemann

 ...Purchasing/Buyer Location: Arlington, WA Type: Full-time Pikemann is seeking a detail-oriented Purchasing/Buyer to oversee sourcing, procurement, and supplier management. This role focuses on ensuring cost-effective, high-quality, and timely delivery of materials...