Customer Service Representative Job at Acro Service Corp, Fargo, ND

L0RFM0RGcXFCWjI1YzRRamh3S1hneWs0NFE9PQ==
  • Acro Service Corp
  • Fargo, ND

Job Description

Title -Customer Support Representative III - Customer Support

Duration: 12 months Contract on W2 (high possible extension)

Location:520 Oak Ridge Way E, Lot 3 West Fargo ND USA 58078

100% onsite position

Hours are Mon-Fri, flex start time: 7/8:00 – 4/5:00

Major Purpose

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on basic product related inquiries on policies, issues and concerns to optimize customer satisfaction and retention.

Major Duties

• Provide advanced product/service information and respond to basic customer questions about the product/service.

• Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.

• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

• Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

• Provide exceptional service to customers to encourage continued use of the organization's products/services.

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge

• Customer-Focused Approach – MUST HAVE

• Leverages Digital Communications with Customers - MUST HAVE

• Understands Issues/Motivations

• Masters Service Conversations

• Navigates Customer Challenges

• Strengthens Customer Connections

• Builds Customer Loyalty

• In-Depth Questioning

• Initiates Compelling Sales Conversations

• Service Into Sales

• Builds Rapport

• Knows the Buying Influences

• Manages Buyer Indifference

Work Experience

• Must have previous Customer Support/Sales experience. Candidates who have both would be preferred.

• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Job Tags

Contract work, Work experience placement, Flexible hours,

Similar Jobs

Insight Global

Inspector Job at Insight Global

Required Skills & Experience - Ankle high work boots are a must, steel toe preferred - SOP for safety and checking out the equipment - Ability to use tablets - Ability to move up to 50 pounds Job Description - Handling inbound and outbound inspections - Inspecting...

TMT USA Inc.

Customs Entry Specialist Job at TMT USA Inc.

 ...resolutions within assigned scope of responsibility DISCLAIMER: We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual... 

Planet Pharma

Part Time Project Management Specialist Job at Planet Pharma

~20 hours per week + onsite (flexible hours) Position Summary: The Project Management Specialist will support project planning, execution...  ...Track due dates and follow up on outstanding tasks to ensure timely completion. Presentation Support: Assist in creating and... 

Raag Solutions

Project Manager PMP (Only w2) -- Job at Raag Solutions

 ...NO OPTs - ONLY W2 CANDIDATES MUST HAVE: Candidate MUST possess PMP certification through PMI. Job Description: Project Manager to manage and deliver a complex IT project(s) with multiple teams and work streams coordinated to an aggressive delivery schedule.... 

Glidden Excavating & Paving, Inc.

Class A & B CDL Truck Drivers Job at Glidden Excavating & Paving, Inc.

 ...Gorham, Maine that has been a leader in the paving and construction industry since 1986. From our humble beginnings with a pick-up truck and five employees, we have grown to become a full-service construction and paving company with a reputation for excellence and a commitment...