Customer Service Manager | Remote (U.S. based only) | Full-time Job at OperationsArmy, Los Angeles, CA

OERZeUJsaXVDcHF3ZUlZZ2hnYVVnaTgvNFE9PQ==
  • OperationsArmy
  • Los Angeles, CA

Job Description

Fully Remote Customer Service Manager (Self-Serve SaaS)

Remote (U.S. based only) | Full-time
Apply here: operationsarmy.com/application

About the Role

Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.

What You'll Do

Team Management & Operations Oversight

  • Manage, coach, and support a distributed team of customer service representatives
  • Monitor ticket queues and team performance to ensure SLAs are consistently met
  • Review escalations and provide strategic guidance on resolution paths
  • Schedule and coordinate team coverage to ensure consistent support delivery

Process Improvement & Cross-functional Collaboration

  • Optimize support workflows, scripts, and automation tools to improve efficiency
  • Identify recurring user issues and relay insights to product and engineering
  • Own and evolve the internal knowledge base and training processes for reps
  • Lead weekly syncs with support staff and provide regular performance feedback

What Were Looking For

Must-Have Experience

  • 2+ years managing customer service or support teams (SaaS or startup preferred)
  • Proven ability to scale support operations in a remote-first environment
  • Excellent communication and coaching skills
  • Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
  • Data-driven approach to performance and customer satisfaction
  • Must be located in the United States

Tools You'll Use

  • Slack
  • Intercom
  • Jira
  • Linear
  • Pylon

Apply Now: operationsarmy.com/application

Job Tags

Full time,

Similar Jobs

Planet Pharma

Principle Quality Engineer - Medical Device Job at Planet Pharma

Hourly Pay - Market Rate Ensures product development activities are conducted in accordance with FDA, QSR, ISO 13485 and internal Quality System requirements. Top 3 technical skills that are required for the role: # Experience with Risk Management for medical devices...

PSEG Long Island LLC

Electric System Operator Job at PSEG Long Island LLC

 ...Job Summary The Transmission Electric System Operator is the first line supervisor overseeing the real time operation of the LIPA transmission and substation system. The Electric System Operator continuously monitors the real time operation of the Bulk Electric System... 

Midwest Logistic Systems

Midwest Logistics Systems Dedicated truck driver Job at Midwest Logistic Systems

 ...per quarter. Longevity bonus of up to $750 per quarter. Weekly paychecks. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of Little Rock, AR. Minimum 6 months of Class A driving experience. Additional benefits ~... 

Colvin Resources Group

Senior FP&A Analyst Job at Colvin Resources Group

SENIOR FINANCIAL ANALYST ABOUT OUR CLIENT Our client delivers innovative, end-to-end media software and networking solutions to thousands of customers around the globe including the top broadcast facilities and the most technologically advanced sports and live-event...

FIREHORSE SALOON

Barback Job at FIREHORSE SALOON

Job OverviewPosition SummaryThe Barback at FireHorse Saloon plays a critical behind-the-scenes role in keeping our bar operations running smoothly. Youll support bartenders by restocking supplies, keeping workstations clean, and ensuring everything is in place to serve...