Customer Service Manager - Part-time Job at MPEA, Chicago, IL

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  • MPEA
  • Chicago, IL

Job Description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. 

 

Responsibilities
  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures

Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years' of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Job Tags

Part time,

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