Job Description

We are a global luxury skincare company known for our science-backed products that deliver proven results. Founded with a purpose, we remain deeply committed to innovation, sustainability, and excellence in everything we do. As we continue to grow, our fast-paced environment is rooted in collaboration, kindness, and a family-like culture where everyone's contributions are valued. If you're passionate about beauty and excited to be part of a dynamic, global team - we'd love to hear from you!

Currently, we are seeking to hire a part-time Customer Service & Operations Associate to support our web and customer services by providing customer support to our online visitors via phone and email. As a Customer Service & Operations Associate, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven sales driver and strive to exceed goals. This positon will be based in our London office on a hybrid schedule.

Responsibilities:

• Provide excellent customer service at all touchpoints.
• Communicate with customers via calls, email, Live Chat and social media platforms.
• Placing orders, processing exchanges & refunds, and complaint handling
• Answer all enquiries in a prompt, courteous and efficient manner.
• Collaborative working with Logistics teams, Warehouses, and carriers to ensure the best delivery experience possible.
• Monitor feedback and communicate with customers as required. Use feedback to promote and share customer trends with the Management team and business colleagues.
• Aid with supervising and maintaining the customers' online shopping journey, ensuring imagery, descriptions, FAQs, and content are correct.
• Establish long-term relationships with key customers based on data about their preferences, behaviors, and purchases.
• Assist the customer with the online purchasing journey or from any other partnering retailer.
• Take part in new and current initiatives to drive customer engagement and sales opportunities.
• Daily processing of SO Acknowledge; SO Confirm: SO Dispatch notifications
• Assist with handling the ad-hoc press and gifting dispatch requirements

Experience:

• Proven track record of working within a busy customer support environment.
• Excellent verbal and written skills
• Good numerical skills.
• Competent with Office applications incl. Word/Excel
• Computer literate - confident with learning and navigating around systems/applications
• Strong analytical and problem-solving skills

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