Job Description

Job Title: Customer Pharmacy Technician

Pay rate: $25/hr on W2

Duration: 6+ months with possibility of extension

Schedule: Monday–Friday, 9 AM–6 PM EST (with potential overtime)

Work Model:

Hybrid – 3 days onsite, 2 days work-at-home. Candidates must live within a commutable distance of the Lake Mary, FL office. This is not a fully remote position.

Job Summary

The Sales Administration Analyst will serve as the primary contact for internal and external customers across key business partnerships. The role focuses on relationship management, customer retention, and operational support for specialty sales teams. The analyst will collaborate closely with cross-functional departments to resolve customer issues, improve processes, and support sales growth initiatives.

Responsibilities

• Serve as the main point of contact for customers and internal teams for partnership-related needs.
• Support relationship management and retention efforts for an existing portfolio of strategic groups.
• Collaborate with sales representatives to provide insights and support organic sales growth.
• Lead and coordinate resolution of customer issues, onboarding, account setup, E-commerce troubleshooting, returns, credit & rebills, and pricing/contract updates.
• Manage multiple shared mailboxes and ensure timely, accurate customer communication.
• Participate in implementation meetings, addressing customer challenges and offering process solutions.
• Analyze and maintain internal/external reporting to support partnership performance and compliance.
• Act as a subject-matter expert for product and contract loads, ensuring accurate and seamless sales transactions.
• Provide support for either Physical Engagement or Specialty Pharmacy business areas.

Essential Functions

• Assist customers with onboarding, Windows-based applications, and account management.
• Communicate with customers and internal teams via phone and email for quick issue resolution.
• Serve as the SME for group partnerships and identify opportunities for new business.
• Support other departments as the primary contact for group partnership activities.
• Manage processes to strengthen customer retention and partnership optimization.
• Handle multiple priorities, troubleshoot issues, and coordinate across key partnerships.

Required Skills (Top Non-Negotiables)

• Strong process improvement skills
• Ability to learn and apply new information quickly
• High attention to detail
• Strong team collaboration skills

Qualifications

• 3+ years of customer service experience supporting inside or outside sales
• Advanced skills in Microsoft Office Suite (Excel, Outlook, Word, OneNote), SharePoint, SAP, Business Objects, Salesforce, and E-commerce platforms
• Excellent verbal and written communication skills
• Strong problem-solving abilities, individually and in team settings
• Logistics experience is preferred
• SAP experience preferred but not mandatory
• At least 2 years of process improvement experience
• Professional demeanor and strong administrative skills

Education

• High school diploma required; bachelor's degree preferred

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