Job Description

Job Title: Customer Complaint Analyst

Location: Salt Lake City, UT (Hybrid)

Duration: 6 Months

Shift: 1st Shift | 9/80 Schedule

Job Summary:

The Complaint Analyst is responsible for reviewing, processing, and analyzing customer complaint data to ensure accuracy, completeness, and compliance with quality and regulatory requirements. This role partners closely with Customer Service, Clinical, Regulatory, and Quality teams. Training and onboarding will be onsite; work-from-home eligibility may be approved based on performance.

Key Responsibilities:

• Review and process customer complaints and escalations in a timely manner
• Ensure complete and accurate complaint documentation per Quality System requirements
• Triage and route complaints to appropriate teams for investigation
• Maintain complaint data, metrics, and reports
• Support complaint investigations and internal teams
• Identify improvement opportunities and assist with training as needed
• Maintain compliance with FDA and company regulations

Qualifications:

• Associate’s degree or equivalent experience
• 1–2 years of experience handling customer complaints in an FDA-regulated medical device environment
• Strong analytical, organizational, and problem-solving skills
• Knowledge of FDA complaint reporting (21 CFR 803) preferred
• Excellent written and verbal communication skills
• Proficiency in MS Word, Excel, and PowerPoint
• Ability to work effectively in a regulated, compliance-driven environment

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