Job Description

Source One Technical Solutions is seeking a Complaint Vigilance Analyst experienced in documenting and tracking corrective actions and complaint investigations in health care, pharmaceuticals, consumer care, medical devices, or related for an exciting opportunity with a global consumer product manufacturing company based in Summit, NJ.

We are an equal opportunity employer, however there are no sponsorship or corp-to-corp contracts available. Please only apply if you can work on a W2 contract with no future sponsorship requirements. Thank you.

Job Title: Complaint Vigilance Analyst II (Contractor)

Hybrid: 2 days onsite and 3 days remotely

$35.35 / W2 per hour

The contract duration is initially 6 months, with a likely extension

40 hours/week, Mon-Fri Onsite

Duties:

• Processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally.
• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program.
• Review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
• Analyze complaint data for timely processing and investigation of complaints related to product quality issues.
• Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required.
• Prepare reports as requested in support of internal and external audits as needed.
• Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
• Assist with global and regional projects within the department, communicate effectively with all levels of management.
• Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.

Required:

• Detail-oriented with the ability to document and track corrective actions and complaint investigations
• Proficiency in the use of computer systems and applications such as Microsoft Office Suite
• Language Requirement: Local and English (effectively writing & speaking)

Desired Qualifications:

• Strong analytical skills with the ability to interpret complex data effectively
• Experience with data analysis and reporting tools, with a focus on identifying trends and insights
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Demonstrated ability to work as part of a team to achieve organizational goals
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.

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