Community Media Manager Job at SPEAK MPLS, Minneapolis, MN

OXpRK0MxcXFCWm13ZUlnaWd3R1hqeVExNEE9PQ==
  • SPEAK MPLS
  • Minneapolis, MN

Job Description

Join our team at SPEAK MPLS, a member-powered media center and home to Minneapolis public access TV channels 16, 17, and 75 on Comcast. We’re reimagining the future of media through community connections and creative opportunities, and we’re hiring a Community Media Manager to lead daily media center operations, oversee studio logistics, and be the go-to resource for members and the public. In this role, you will manage member administration and communication, oversee studio scheduling and equipment logistics, and provide hands-on support to members as they navigate our DIY production studios. If you're passionate about community media, efficient operations, and fostering inclusive creative spaces, we’d love to have you on our team.

RESPONSIBILITIES

Studio & Member Services

  • Manage daily media center operations including studio and equipment bookings, reminders, and availability to support a welcoming, well-organized studio environment.
  • Oversee the membership journey, including registration, onboarding, and orientations, helping members understand policies and make full use of their membership benefits.
  • Support members in accessing studios, equipment, and production tools to foster a DIY learning environment, providing technical assistance and troubleshooting as needed.
  • Monitor and maintain studio equipment, ensuring functionality and tracking inventory through the asset management system.

Administration, Communication & Engagement

  • Serve as the primary point of contact for members and the public, managing inquiries via phone, email, and in person, and directing them to the appropriate team member.
  • Manage the member portal and CRM software, maintaining accounts, monitoring contracts and payments, and overseeing outreach about news and opportunities.
  • Oversee studio and engagement schedules, providing weekly staff updates on operations, member activity, equipment status, and upcoming events.
  • Organize and lead monthly member events and support community engagement activities by coordinating logistics, managing event materials, and ensuring team readiness for external events.
  • Conduct member surveys and compile quarterly engagement reports.
  • Support SPEAK MPLS productions and storytelling projects as needed.

QUALIFICATIONS

  • 2-3 years of experience in administration, member services, or customer support, with proficiency in Google Suite and CRM systems; experience with Slack or similar team communication platforms is a plus.
  • 1-2 years of experience in media production, with hands-on familiarity with studio and DSLR cameras, audio, lighting, and basic editing to assist members as needed.
  • Experience with public access TV, community media, or media production is preferred; managing studio or facility operations and logistics is a plus.
  • Strong customer service skills, focusing on member support and community engagement, providing technical assistance in a hands-on, DIY production environment.
  • Excellent organizational, communication, and problem-solving skills, with the ability to adapt and effectively manage internal coordination, member outreach, and studio operations.

HOURS + COMPENSATION

This is a full-time position at $24/hr. This role is fully in-person, and the ideal candidate will have the flexibility to work afternoons, evenings, and weekends. Full-time employees receive a $200 monthly health care stipend, generous PTO, and a SPEAK MPLS membership, which includes access to all studios, equipment, co-working spaces, and media center resources.

HOW TO APPLY

To apply, submit a PDF containing your cover letter, resume and 3 references. Applications received by the priority deadline of March 24, 2025, will be given full consideration. All applicants will receive an email confirmation upon submission. This position will remain open until filled. No phone calls, please.

EQUAL OPPORTUNITY EMPLOYER

SPEAK MPLS is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Job Tags

Full time, Work at office, Weekend work, Afternoon shift,

Similar Jobs

Orange Cyberdefense

Solution Expert Security Job at Orange Cyberdefense

 ...About the role Join our dynamic Security Solutions team at Orange, dedicated to driving profitable growth in the Americas (NAM and LAM) through innovative cybersecurity solutions. Our mission is to empower organizations with robust security measures, and this role is... 

Insight Global

CDL A Truck Driver Job at Insight Global

 ...We are looking for a CDL A/Underground Laborer to join a telecommunications company in the PNW. In this role you are required to travel with the crew for projects in Washington and Oregon. You will support all phases of utility construction projects and will be responsible... 

Continental Cooperative Services

Senior Editor / Writer Job at Continental Cooperative Services

 ...multiple publications, coordinating work of contributing editors, writers, columnists Produce a variety of content, including news and...  ...events, and other organizational functions as needed Travel to cover events and represent the organization Knowledge... 

Midwest Logistic Systems

Midwest Logistics Systems Dedicated truck driver Job at Midwest Logistic Systems

Have a predictable daily home time work schedule. Drive the same out-and-back dedicated route and work with the same customers every day. Haul automotive parts in dry van trailers with newer day trucks. Haul no-touch, mostly drop-and-hook freight. Work with...

Harry Jho LLC

Corporate Paralegal Job at Harry Jho LLC

 ...What we do : Negotiate financial contracts, which allow banks to lend money to institutional borrowers. Our mission : To...  ...$37.50 per hour); Health, Dental, Vision, 401K NOTE: Entry-level. Applicants must be authorized to work in the United States....