Job Description

Role Overview:

The Community Engagement Manager is responsible for fostering and managing relationships within the S&P Global Commodity Insights Community. This role is key in driving engagement, building meaningful connections, and ensuring members are maximizing the value of their participation in the community. The position requires a proactive, data-driven approach to community management, utilizing digital tools and platforms to enhance member experiences and promote ongoing engagement.

What's in it for you:

As the Community Engagement Manager, you'll have the opportunity to shape a dynamic, high-impact digital community, driving meaningful connections, fostering industry relationships, and contributing to the long-term success of S&P Global Commodity Insights platform—all while leveraging your expertise in digital engagement and industry knowledge to make a real difference.

Key Responsibilities:

• Build and Maintain Relationships: Develop and nurture strong, lasting relationships with community members, stakeholders, and industry influencers, ensuring engagement with the community remains active and valuable.
• Understand Member Needs: Actively listen to and understand the goals, challenges, and priorities of community members. Leverage insights to deliver personalized, relevant content and engagement opportunities that align with their professional needs.
• Advocate for Members: Serve as the voice of the community internally, ensuring members’ feedback and concerns are communicated and addressed. Champion members' needs to other teams within S&P Global to ensure value is consistently delivered.
• Strategic Engagement: Continuously engage with community members through various channels (discussions, webinars, feedback, etc.), gathering insights about their challenges and uncovering new opportunities to support their success.
• Collaborate Across Teams: Work closely with commercial, content, research, and other internal teams to ensure members receive the best possible experience and value. Act as a liaison to drive cross-functional collaboration for member satisfaction and community growth.
• Drive Community Value: Encourage active participation, content sharing, and deeper engagement from community members. Help members recognize the full value of the resources available within the community, increasing their ongoing involvement and satisfaction.
• Promote Platform Utilization: Drive the adoption of key features, tools, and resources within the community, ensuring members understand how to make the most of their membership to achieve personal and professional growth.
• Content and Event Engagement: Identify and facilitate relevant content, discussions, and events that will resonate with community members, further enhancing their connection to the S&P Global Commodity Insights platform.
• Fostering Positive Community Dynamics: Proactively address challenges and resolve conflicts within the community, maintaining a professional and supportive approach to cultivate a harmonious and inclusive environment.
• Brand Advocacy and External Engagement: Represent S&P Global Commodity Insights externally, engaging with industry influencers, thought leaders, and partners to enhance the community’s presence in the market.
• Member Retention and Growth Strategy: Develop strategies for member retention and growth, ensuring long-term engagement and loyalty through tailored interactions and value-driven content.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant certifications in community management or engagement are a plus.
• Minimum of 3+ years of experience in digital community management, engagement, or customer success.
• Proven experience in building and nurturing strong relationships with stakeholders, industry influencers to drive engagement and value.
• Excellent communication and interpersonal skills.
• Demonstrated success in developing and executing strategies to increase community participation, content sharing, and overall member satisfaction.
• Proven ability to analyze metrics, gather actionable insights, and apply them to continuously improve engagement efforts.
• Experience in managing in-person and virtual events, and also creating compelling content to drive member engagement and education.
• Strong understanding of community platforms and systems would be an advantage to your application.
• Bilingual skills in Spanish or Portuguese languages is preferable, enhancing your ability to engage with a diverse, global community.

The Community Engagement Manager will play a critical role in ensuring the long-term growth and success of the community. This position requires a proactive and collaborative approach to managing relationships, gathering feedback, and aligning internal teams to meet the evolving needs of the community. The ultimate goal is to create a dynamic, responsive, and supportive environment that drives member satisfaction, engagement, and loyalty within the S&P Global Commodity Insights Community.

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