Client Services Manager Job at Pastorelli Food Products Inc, Chicago, IL

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  • Pastorelli Food Products Inc
  • Chicago, IL

Job Description

Responsibilities

• Answer telephone calls; properly route inquiries.

• Receive and accurately enter orders into Quickbooks.

o Send confirmation to customers.

o Create pick lists for warehouse/production staff.

o Coordinate pick-up/delivery to customers.

o Update customer portals as necessary.

• Manage assigned customer base:

o Maintain communications, update pricing, etc.

• Manage all Accounts Receivable; issue statements; follow-up; create progress reports.

• Obtain freight quotes and arrange freight as necessary.

• Manage new customer onboarding process.

o Obtain and retain forms.

o Process credit inquiries

o Set up customers in QuickBooks.

• Targeted sales efforts with assigned customers (ability to earn commission)

• Assist with web order processing and shipment.

• Prepare and present reports regarding customer service levels, issues, new product launches, etc. Manage supply inventories including:

o Breakroom

o Office Supplies

o Sample Warehouse

o Webstore

Manage internal product transfers:

o Product ordering and receipt from co-manufacturers

o 3PL service providers Act as back-up for other staff as necessary.

Other miscellaneous duties as directed by Management. 

Requirements:

Familiarity with QuickBooks Enterprise Desktop

Demonstrable proficiency in Microsoft Office including Outlook, Excel, Word

Detail, goal-oriented, and customer-centric methodologies and practices

3-5 years of customer service experience; particularly via phone and email

Strong mathematical abilities

Effective and efficient communication skills

CRM and Sales experience a plus Bi-lingual (English/Spanish) a plus

Work Environment: On-site office setting; mostly seated position. Heavy computer usage. Occasional work may be required in support of warehouse operations.

Job Tags

Temporary work,

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