Client Engagement Specialist Job at Payarc LLC, Greenwich, CT

OXpZM0JscXVBWjZ4ZUlJc2pnT1NqU3M0N2c9PQ==
  • Payarc LLC
  • Greenwich, CT

Job Description


Description:

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Job Summary

In this role, you will be required to interact with customers and clients and be able to identify and troubleshoot all issues. This position will perform all technical support and customer service activities for partners and merchant clients including; professional communication, troubleshooting technical issues related to payment authorizations, batching, clearing, and settlement remote technical support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report directly to the Client Engagement Manager.

Requirements:

Responsibilities & Duties

  • Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications.
  • Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys
  • Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue
  • Work independently and within the team to collaborate and solve various technical issues throughout the day
  • Provide expertise customer service to existing clients over the phone and email
  • Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)
  • Guide merchants through PCI compliance program
  • Understand activities and duties of all company departments and use this knowledge to resolve technical issues
  • Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants
  • Other duties as assigned.

Skills/Competencies

  • Extremely detail oriented
  • Ability to multi-task
  • Good interpersonal skills
  • Strong communication skills
  • Strong relationship building skills
  • Influencing skills
  • Build solutions/problem solver

Qualifications / Experience Required

  • 6+ months of relevant experience
  • Spanish speaking a plus
  • Proficient in Microsoft Word/Excel

Education Requirements

· High School Degree

· College degree preferred

PM22

PIad6c18c99927-30492-35851028

Job Tags

Remote job,

Similar Jobs

Ultimate Staffing

Service Administrative Assistant Job at Ultimate Staffing

 ...Somerset, NJ Job Type: Full-time, On-site, Temp-Hire, 8:30-5:00pm Pay Rate: $25.00/hour Job Summary: The Service Administrator supports the daily operations of the Service Department by coordinating service requests, maintaining accurate records, and ensuring... 

Royal Caribbean Group

Youth Staff Job at Royal Caribbean Group

 ...First Aid certification (Infant/Child preferred)~ Energetic, creative, responsible, and great with kids ~ Proficient in Microsoft Office (Word, Excel, PowerPoint) Preferred Background: Experience in schools, camps, or youth organizations like the YMCA... 

Littera Education

Bilingual Virtual Tutor (Spring 2026) Job at Littera Education

 ...5 and make a difference! We're looking for dedicated bilingual online reading and math tutors to provide high-quality, one-on-one or...  ...Training- Receive paid training at $18 per hour and supportive teamwork. You will benefit from comprehensive training modules and ongoing... 

Luxottica

STAGE - Assistant chef de projet EMEA - Services Marketing Clients F/H Job at Luxottica

Si vous avez dj port des lunettes, nous nous sommes dj rencontrs. Nous sommes un leader mondial dans la conception, la fabrication et la distribution de verres ophtalmiques, de montures et de lunettes de soleil. Nous offrons nos partenaires de lindustrie ...

Burnett Specialists Staffing | Recruiting

Customer Service Representative Job at Burnett Specialists Staffing | Recruiting

 ...Customer Service Representative Position Overview: The Customer Account Specialist is responsible for managing the full order lifecycle?from entry through delivery?while ensuring an exceptional customer experience. This role requires strong attention to detail, communication...