Job Description

About the Role

We are seeking a dedicated Client Coordinator to help drive client satisfaction and ensure seamless service delivery. In this role, you will play a key part in maintaining strong client relationships, supporting vendor performance, and contributing to operational success. Your efforts will directly impact our company’s growth, culture, and reputation for high-quality service.

Key Responsibilities

• Monitor and address client concerns with a proactive approach.
• Ensure contract setup, compliance, and invoicing processes run smoothly.
• Oversee vendor performance, compliance, and issue resolution.
• Process and verify vendor invoices to ensure timely payments.
• Identify and recommend solutions for underperforming vendors.
• Collaborate with sourcing and recruitment teams to ensure adequate vendor support.
• Assist in identifying service priorities and directing vendors to meet client needs.
• Maintain a professional and positive representation of the company.
• Stay informed of industry advancements and best practices.
• Participate in on-call and emergency response situations as needed.

Qualifications & Skills

• Associate’s degree preferred or relevant experience in a client service/vendor management role.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving, critical thinking, and decision-making skills.
• Excellent written and verbal communication.
• Strong computer proficiency, including expertise in Excel, Word, PowerPoint, and Outlook.
• Previous experience in a role with extensive outbound communication.
• Ability to build and maintain professional relationships with clients and vendors.
• Flexibility to adapt to evolving business needs.
• Must pass a pre-employment drug screening and background check.
• Willingness to sign confidentiality, non-disclosure, and non-solicitation agreements.

If you're a motivated self-starter who thrives in a dynamic environment and values meaningful client relationships, we’d love to hear from you!

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