Job Description

Position Title: Chief of Staff / General Manager

Location: Tampa, FL (Full time, On-site)

Reports to: Founder & CEO, with a dotted line to the COO

Position Summary

The Chief of Staff / General Manager will serve as a trusted right hand to the CEO, acting as a force multiplier to accelerate our client's growth initiatives. This role blends strategic planning with operational execution and will have a direct and measurable impact on the company’s success. Ideal candidates are resourceful, relationship-oriented, and energized by leading cross-functional projects that lay the foundation for sustainable growth.

Key Responsibilities

Strategic & Operational Leadership

• Collaborate with the CEO and COO to manage strategic initiatives, including facility expansion, market growth, and customer experience improvement.
• Lead weekly leadership meetings and company-wide communications; track and report on KPIs and project milestones.
• Serve as a cross-functional connector between sales, engineering, lab operations, and customer accounts.
• Own internal project planning and resource allocation for major customer-facing and operational initiatives.

Customer & Account Management

• Oversee account managers and existing customer relationships, ensuring high levels of service and communication.
• Act as a liaison between lab-based technical teams and external stakeholders to align project objectives and timelines.
• Work with technical and sales teams to manage the lifecycle of custom packaging solutions and development plans.

Vendor, Inventory & Process Management

• Manage vendor relationships and supply chain logistics, including oversight of procurement and inventory control.
• Partner with engineering and operations teams to improve inventory systems; experience with implementing digital inventory tools is a plus.
• Review customer, vendor, and partnership contracts; coordinate with external legal counsel to ensure terms align with business goals and mitigate risk

Administrative & Financial Oversight

• Handle internal operations including payroll, insurance audits, retirement plans, and HR coordination with third-party providers (some tasks may be outsourced).
• Oversee financial operations, including budgeting, cash flow forecasting, and reporting in collaboration with external CPA and finance advisors.
• Proficiency in QuickBooks and Excel is essential.

What We’re Looking For

• A proactive, solution-oriented leader with a high EQ and strong interpersonal skills.
• A natural communicator who thrives in a fast-paced, entrepreneurial environment.
• An organized, strategic thinker who can pivot between tactical execution and long-term planning.
• A builder who is motivated by the opportunity to shape systems and processes that scale.
• Experience Required: 7+ years in operations, business strategy, or general management roles; experience in healthcare, life sciences, or packaging industries is a plus
• Education: Bachelor’s degree in business, operations, engineering, finance, or related field (MBA or equivalent experience a plus)

Why Join Us?

• Direct Access to Founders: Work side-by-side with experienced, passionate founders who value transparency and trust.
• Make an Impact: Help lay the foundation for the next phase of business growth through projects that touch every area of the company.
• Entrepreneurial Environment: Be part of a high-integrity, collaborative culture where your ideas and actions drive real results.
• Growth Potential: This role is a launchpad to future leadership opportunities within the organization as we continue to scale.

If you're excited to play a foundational role in an innovative and mission-driven company—and you bring the perfect mix of strategic vision and operational execution—we’d love to hear from you!

EEOC Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

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