Position Title: Education and Compliance - Call Center Agent - Remote
Location: 1600 W. Monroe St. Phoenix, AZ 85007
Duration: 06 Months contract
Job Description
The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.
Position Description:
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests.
To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
Skills Required:
Skills Preferred:
Spanish-speaking
Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred:
Experience with participating in process improvement activities, basic math skills, history of working in banking.
Education Required:
High school diploma or equivalent
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