Call Center Representative - Healthcare - Remote Idaho Job at Gainwell Technologies LLC, Idaho

L0Q0eUNWbXVCWjYzYzRJamhBZVJpU2s0NkE9PQ==
  • Gainwell Technologies LLC
  • Idaho

Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a Call Center Representative - Healthcare - Remote Idaho at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

  • Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
  • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
  • Adhere to the client’s SLAs and consistently meet production targets
  • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
  • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

  • 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software and Microsoft Office applications 
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

  • This is a 100% remote position.
  • The 8-hour shifts will be scheduled between 7:00am - 7:00pm MST, Monday through Friday.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation .
  • Full-time (40 hours a week)
  • Most benefits start on first day of employment


In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.

  • To Test your internet download and upload speed:
  • Go to Google 
  • Search for  Internet Speed Test  or click  here .


#LI-REMOTE

#LI-CB1

 

The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

 

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Job Tags

Full time, Remote job, Flexible hours, Shift work, Monday to Friday,

Similar Jobs

ZENDA, LLC

Lead DevOps/SRE - Senior Platform/SRE Engineer Job at ZENDA, LLC

 ...We are seeking an experienced DevOps/SRE to lead our cloud infrastructure strategy...  ...corrective actions. System Reliability and Performance: Develop strategies...  ...: 7+ years of experience in DevOps, Site Reliability Engineering (SRE), or related roles for large-scale... 

Insight Global

Call Center Representative Job at Insight Global

 ...able to work any day of the week anytime in-between 7am-9pm in 8 hour periods REQUIRED SKILLS AND EXPERIENCE -You have to be Bilingual in Spanish!! Do you have experience in a call center position, Worked in the healthcare industry, or worked as a customer... 

Hedge Fund

DevOps Engineer Job at Hedge Fund

 ...intellectually curious DevOps Engineers who are passionate about...  ...years of DevOps, TechOps or SRE experience with at least 3 years...  ...on an internet facing fintech site Individuals on the team will...  ...for maintaining Site reliability with focus on building highly... 

LS ELECTRIC America, Inc.

Human Resources Specialist Job at LS ELECTRIC America, Inc.

 ...Exceptional customer service and interpersonal skills. Proficiency in HR software systems preferred (ADP, Oracle). Familiarity with visa and immigration processes (e.g., H-1B, L-1, E-2) is preferred. Preference: Proven experience in a multicultural workplace... 

Network Adjusters, Inc.

Claims Adjuster Trainee Job at Network Adjusters, Inc.

 ...industry for nearly seven decades, Network Adjusters has built a reputation as a leading third-party provider of insurance claims administration. From our offices in New York...  ...evaluation of the damages being presented to work toward an amicable settlement. Network...