Job Description

We are currently seeking a Full-Time Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to provide outstanding customer service and problem resolution . This position requires in-office training for two weeks. Additionally, in-office work is required for two days out of the month (one day every other week).

Responsibilities:

• Conduct inbound and outbound service calls with customers within the required time period.
• Resolve issues to minimize escalation to higher support levels.
• Take action to resolve pending or open issues within a reasonable timeframe.
• Help to promote a positive team atmosphere.
• Meet daily processing goals and targets while paying close attention to detail.
• Use a computer to complete basic tasks including starting and stopping software applications and opening, closing, and saving electronic files.
• Operate additional office equipment including printers, copy machines, and fax machines
• Additional duties may be expected depending on availability and fluctuation in volumes

Qualification

• High School Diploma or equivalent required.
• Commits to minimal absenteeism and maintenance of an excellent attendance record.
• Excellent Interpersonal communication skills, written and oral.
• Possesses a positive attitude and pays close attention to detail.
• Experience in providing customer service over the phone and dispute resolution.
• Intermediate computer skills
• Authorized to work in the US for any employer
• Must live in the Chicagoland area

Pay Scale: $20 on an hourly basis.

Benefits: Comprehensive benefits package including:

• Performance Bonus Eligible
• 401(k) plan
• Medical, Dental and Vision Insurance
• Life and disability Insurance
• Commuter Benefits
• Paid time off options, including vacation, sick time, fixed holidays, parental lea ve.

William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Job Tags

Similar Jobs