Call Center Representative Job at William Everett, Chicago, IL

OVRNd0QxV3NDcHl6Y29RamhRK1JqeWsvNlE9PQ==
  • William Everett
  • Chicago, IL

Job Description

We are currently seeking a Full-Time Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to provide outstanding customer service and problem resolution . This position requires in-office training for two weeks. Additionally, in-office work is required for two days out of the month (one day every other week).

Responsibilities:

  • Conduct inbound and outbound service calls with customers within the required time period.
  • Resolve issues to minimize escalation to higher support levels.
  • Take action to resolve pending or open issues within a reasonable timeframe.
  • Help to promote a positive team atmosphere.
  • Meet daily processing goals and targets while paying close attention to detail.
  • Use a computer to complete basic tasks including starting and stopping software applications and opening, closing, and saving electronic files.
  • Operate additional office equipment including printers, copy machines, and fax machines
  • Additional duties may be expected depending on availability and fluctuation in volumes

Qualification

  • High School Diploma or equivalent required.
  • Commits to minimal absenteeism and maintenance of an excellent attendance record.
  • Excellent Interpersonal communication skills, written and oral.
  • Possesses a positive attitude and pays close attention to detail.
  • Experience in providing customer service over the phone and dispute resolution.
  • Intermediate computer skills
  • Authorized to work in the US for any employer
  • Must live in the Chicagoland area

Pay Scale: $20 on an hourly basis.

Benefits: Comprehensive benefits package including:

  • Performance Bonus Eligible
  • 401(k) plan
  • Medical, Dental and Vision Insurance
  • Life and disability Insurance
  • Commuter Benefits
  • Paid time off options, including vacation, sick time, fixed holidays, parental lea ve.

William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Job Tags

Hourly pay, Full time, Work at office, Holiday work, 1 day per week,

Similar Jobs

Henkels & McCoy, Inc.

Construction Supervisor Job at Henkels & McCoy, Inc.

 ...Henkels & McCoy, Inc. (H&M) is a leading utility construction firm providing critical infrastructure for the power, oil & gas pipeline,...  ...construction projects, maintains a working relationship with local labor unions and communicates with influence to client group and team... 

Bestinfo Systems LLC

Palliative Care Physician Job at Bestinfo Systems LLC

 ...Our client is seeking a full-time Lead Palliative Care Physician to join their team. This physician will be a specialist in the community and care for patients with chronic kidney disease, end stage renal disease, and other polychronic conditions. The Lead... 

The Abbey Company

Portfolio Financial Analyst Job at The Abbey Company

 ...specifically ARGUS Enterprise. The ideal candidate will have strong financial and analytical skills, preferably with prior analyst, broker, or investment experience, and a solid understanding of commercial real estate operations. This is a 5-day, in-office role based... 

Talent Groups

Digital Retention Specialist - Spanish Job at Talent Groups

 ...retention, renewal support, and relationship management. The ideal candidate is highly customer focused, data driven, and fully fluent in Spanish . This role requires Spanish fluency. Candidates must be able to speak, read, and write Spanish professionally. Key... 

Akkodis

Ellucian Banner Developer Job in Syracuse NY: Job at Akkodis

 ...Ellucian Banner software. This role may require some after-hours or weekend hours during major upgrades or emergency situations....  ...Core Modules and other functions. Provide support and test remote database administration (DBA). Provide supplemental training...