Job Description

Position Title : Transportation Specialists

Site Location: 8600 S Science Dr. Tempe, AZ 85284

Training Schedule: 5 weeks of training total, 2 weeks onsite, 3 weeks virtual training Monday-Friday 9:30am-6pm

Post Training Schedule: Must be ok working Sunday-Thursday OR Tuesday-Saturday (Candidate cannot pick their schedule) Will work a hybrid schedule, 3 days in office, 2 days virtual.

Hours: 9am-5:30pm or 10am-6:30pm start times (Candidate must be comfortable working either start time)

Pay Rate : $20.82/hr – not flexible, firm pay

Contract Duration : 4-month contracts, possible extensions, strong possibility to convert to FTE (that’s the goal!)

Job Description:

These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls (60-110 calls per day) and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors daily and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from cross country truck drivers, so we are looking for candidates who are comfortable taking a heavy daily of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

Must Haves:

• 3+ years of experience in a heavy phone support role
• Must be comfortable taking calls all day long
• Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
• Excellent professionalism is a must!
• Experience using Excel and overall tech savvy
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment
• Must have a flexible schedule, be able to work weekend schedules and be ok with OT
• All candidates must be ok working over national and federal holidays as Amazon operates 365 24/7

Exact compensation may vary based on several factors, including skills, experience, and education.

Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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