Call Center Representative Job at Employee Relations Associates, Phoenix, AZ

OWpjeUIxaXFCNW13Y29Ramh3T2NpQ3c1NFE9PQ==
  • Employee Relations Associates
  • Phoenix, AZ

Job Description

Job Title - Call Center Representative

Location - Phoenix, AZ, 85029 (Onsite Role)

Pay:

  • $18 /hr
  • Ability to increase to $20/hr within first 3-6 months

Schedule:

  • Training schedule: Mon - Fri, 1:00pm - 9:30pm
  • AFTER training:
  • EVENING and NIGHT shifts only
  • Must be okay working late nights or overnights + 1 weekend shift per week

*** EVENING & NIGHT SHIFTS ONLY *** MUST be okay working late/overnight ***

Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.

If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!

Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution

In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:

  • 6+ months of call center customer service experience
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Job Tags

Work at office, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Korn Ferry

Architectural Engineer Job at Korn Ferry

 ...Korn Ferry has partnered with an industry-leading manufacturer & fabricator to identify an Architectural Engineer to join their growing Dallas Leadership Team. The Architectural Engineer will apply their engineering expertise alongside a strong understanding of outdoor... 

Jet Accessories Technicians

Accessories Manager Job at Jet Accessories Technicians

Certifications A&P or Repairmen Health insurance Paid time off Overview: The Company is a rapidly growing provider of maintenance, repair and overhaul services for gas turbine engines, auxiliary power units, pneumatic, hydraulic, fuel, electrical and component...

Forza Marketing

Entry-Level Account Representative Job at Forza Marketing

 ...preferred, but not required. ~ Ambitious, friendly and goal-driven individuals. ~ Reliable transportation. This is an entry-level position in Reno, NV, no prior experience is required! Apply now with an updated resume for immediate consideration! **... 

HOMELAND LLC

Medical Receptionist Job at HOMELAND LLC

 ...counselors for follow-up Greet patients with excellent customer service, maintaining direct eye contact Answer phone calls and assist patients/customers effectively Gather and update demographic information in the computer system Conduct intake activities... 

BlueSkies for Children

Teacher Job at BlueSkies for Children

 ...in Oakland. They are the only NAEYC-accredited childcare center in the area. Role Description This is a full-time, on-site role for a Teacher at BlueSkies for Children in Oakland, CA. The Teacher will be responsible for communication with team members and teaching...