Call Center Customer Service Representative (on-site) Job at ttg Talent Solutions, Doral, FL

OVRJd0NGNnNBWkc0ZW9rc2pnR2RpU1U1Nnc9PQ==
  • ttg Talent Solutions
  • Doral, FL

Job Description

As a Customer Service Associate , you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels—including phone, email, chat, and in-person interactions—while maintaining professionalism, empathy, and a solutions-oriented approach.

Key Responsibilities

  • Serve as the primary point of contact, providing professional and personalized support across multiple communication channels.
  • Engage with customers to understand their needs and offer tailored solutions that enhance their experience.
  • Assist with inquiries related to services, memberships, products, and account management.
  • Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations.
  • Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner.
  • Utilize CRM and other tools to accurately document customer interactions and track service resolutions.
  • Stay up to date with company offerings and policies to ensure accurate information is provided.
  • Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores.
  • Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience.
  • Participate in ongoing training and professional development to enhance skills and industry knowledge.

Requirements

  • High school diploma or equivalent (Associate or Bachelor's degree preferred).
  • 3 - 5 years of customer service experience, preferably in a call center or support environment.
  • Strong verbal and written communication skills with a customer-centric approach.
  • Ability to multitask and efficiently handle high-volume interactions.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work independently and collaboratively in a hybrid or remote environment.

Preferred Qualifications

  • Experience in a customer-facing role within retail, e-commerce, or service industries.
  • Bilingual (Spanish or another language) is a plus.
  • Familiarity with ticketing systems and customer support tools.

ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

Job Tags

Remote job,

Similar Jobs

Simply Superior Window Cleaning

Lead Window Cleaning Technician Job at Simply Superior Window Cleaning

 ...services to our clients while providing an excellent customer service experience. These services include but may not be limited to window cleaning, pressure washing, rain gutter cleaning, awning cleaning and solar panel cleaning. ESSENTIAL DUTIES Completes assigned... 

Hy-Vee, Inc.

Coffee Shop Manager Job at Hy-Vee, Inc.

 ...Job Description: Job Title: Coffee Shop Department Manager Department: Coffee Shop FLSA: Non-Exempt General Function Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance... 

Walsh Employment

Senior Graphic Designer Job at Walsh Employment

 ...Senior Graphic Designer Location: Highland Park, IL Salary: $80-85K plus excellent benefits package Our client is seeking...  ...is an excellent opportunity to take ownership of compelling brand and packaging design projects within the wine and spirits industry... 

Altar'd State

Keyholder Job at Altar'd State

Who Are We? Altard State is a rapidly growing womens fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built...

SynapseTBI - Traumatic Brain Injury Testing & Rehab

Nurse Practitioner or Physician Assistant Job at SynapseTBI - Traumatic Brain Injury Testing & Rehab

Position Overview: We are seeking a compassionate, experienced, and motivated Nurse Practitioner (NP) or Physician Assistant (PA) to join our growing neurology team in Florida. The ideal candidate will have experience in neurology, a strong clinical foundation, and a ...