Must be bilingual French Speaking
3-6 months contract to hire based on performance , Monday -Friday 40 hours per week
*Open to candidates with no call center experience but have to be bilingual French speaking and demonstrate excellent customer services skills
Overview:
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate
fashion Working along with the sales team on delivering customer service excellence and
ensuring compliance with sales business policies.
Key Responsibilities:
• Managing customer master data ensuring timely maintenance, accuracy, completeness and
integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade
terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst
acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer’s first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer
onsite training, customer visits, etc. through active participation in both organizational
preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects
Experience:
• 0-2 years of work experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in English; French and Spanish a plus
• Good working knowledge of Office Pack (Excel, Power Point, Word)
...General Manager Bay Area Division (Data Centers & AI Market) Location: Bay Area, CA Type: Full-Time About Us We are making a strategic investment in building a strong presence in the Bay Area, targeting Tier 2 & 3 data centers, AI-driven companies, and...
... $145,000 DOE &##128338; Full Time | Permanent Were working... ...g. NIST, DFARS, ISO 27001) Helping to implement and enforce... ...SIEM tools, EDR platforms, and general threat landscape Comfortable... ...someone who thrives on detail, wants to contribute to something...
...entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock... ...our revenue generating social media product line as the Analyst, Paid Social Media. Key Responsibilities: Campaign...
...to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.... ...comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast...
...Summary: Are you passionate about uncovering market trends and driving strategic insights? Join our dynamic team at Samsung as a... ...listening and understanding, weve set about challenging every part of the employment process. Bringing the proper connections together...