Bilingual Customer Service Representative Job at Russell Tobin, Minneapolis, MN

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  • Russell Tobin
  • Minneapolis, MN

Job Description

Russell Tobin's client, a health insurance company, is currently seeking Remote – Bilingual Customer Service Representatives.

Job Title: Customer Service Representative (100% Remote) Full Time

Pay rate: $18 -$19/hr.

Location: Fully Remote

Job Type: Contract

About the Role:

We’re seeking compassionate and detail-oriented Customer Service Representatives to join a fast-paced, healthcare-related customer support team. This role focuses on scheduling medical appointments and assisting customers with empathy and accuracy, using workflow tools and specialized software.

Key Details:

  • Training:
  • 4 weeks of mandatory training, Monday to Friday, typically 8:30 AM – 5:00 PM EST.
  • No time off allowed during training or the initial 90 days of employment.
  • After training, a minimum of 3 weeks in “nesting” with the same schedule, possibly longer depending on progress.
  • Schedule & Availability:
  • 40 hours per week, scheduled between 9:00 AM – 9:00 PM EST, Sunday through Saturday.
  • Weekend shifts are common; limited availability for standard business hours shifts.
  • Shift preferences will be collected but not guaranteed. 4/10 shifts are available for those interested.
  • Strong candidates with limited availability within the 9 AM–9 PM window may be considered case-by-case.
  • Work Environment:
  • 100% telecommute.
  • Personal device required for multi-factor authentication (cell phone or tablet).

Responsibilities:

  • Deliver telephone customer service with a friendly and compassionate attitude.
  • Schedule medical appointments using provided workflow tools and software (experience with EPIC is a plus).
  • Accurately enter data and follow established workflows and procedures.
  • Adhere strictly to scheduled working hours and participate as an engaged team member.

Required Skills & Experience:

  • Minimum 1 year of telephone customer service experience.
  • Scheduling medical appointments preferred (at least 1 year).
  • Ability to follow workflow tools, directions, and schedules with precision.
  • Friendly, compassionate demeanor with strong attention to detail.
  • Demonstrated ability to work well in a team environment.

Preferred Qualifications:

  • Bilingual in Spanish and English
  • 2+ years of customer service experience, ideally with medical scheduling background.

Additional Information:

  • No professional license or certification required.
  • This is a contract position with potential for contract-to-hire opportunities.
  • Interviews will be conducted via video and consist of one round, with minimal technical complexity.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Job Tags

Full time, Contract work, Remote work, Monday to Friday, Shift work, Weekend work, Sunday, Saturday,

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