Bilingual Customer Service Representative Job at IntePros, Philadelphia, PA

OHpZMERsaW1BWnF4ZUlNZ2hnZVRnaTQ4Nnc9PQ==
  • IntePros
  • Philadelphia, PA

Job Description

Location: Remote – Must reside near one of the following locations:

Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN

Position Type: Contract to Hire | Remote (with location restrictions)

About the Role

We’re seeking Bilingual Customer Service Representatives who are native Japanese speakers and fluent in English to join our Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.

What You’ll Do

  • Deliver outstanding service to customers by phone, resolving issues with empathy and accuracy
  • Assist members with questions related to benefits, claims, ID cards, and the member portal
  • Navigate multiple systems efficiently to support real-time customer needs
  • Communicate complex information in a clear and professional manner
  • Uphold high standards for grammar, word choice, and tone in every interaction
  • Demonstrate reliability, attention to detail, and a positive team-oriented attitude

Who You Are

  • Native speaker of Japanese, fluent in English
  • Customer-obsessed – you enjoy helping people and finding solutions
  • Comfortable handling multiple computer systems and multitasking under pressure
  • Able to clearly explain healthcare benefits and policies over the phone
  • A natural communicator with strong grammar and professional language skills

Basic Qualifications

  • High school diploma or GED
  • Minimum of 2 years of customer service experience
  • Bilingual in Japanese (native) and English (fluent)
  • Strong written and verbal communication skills
  • Must complete employment testing prior to interview

Preferred Qualifications

  • Prior call center experience
  • Experience in the healthcare or insurance industry
  • Medical terminology knowledge or healthcare background a plus

Job Tags

Contract work, Remote job,

Similar Jobs

Fresh Baguette

Packaging Operations Manager Job at Fresh Baguette

 ...Reimbursement Program ~ Anniversary Gift Card ~ Free Meal & Coffee ~40% Employee Discount ~ Exciting Growth Opportunities: Be part of a company that's growing quickly, with opportunities to develop your career. Additional Requirements: Reliable... 

U.S. Bank

CRT Reviewer Job at U.S. Bank

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life,...

Teledyne

Chemical Process Engineer Job at Teledyne

 ...that wins.**Job Description****Job Summary:**Design, engineer and test chemical process systems and equipment used in industrial applications...  ...list and manhour requirements.+ Train & mentor entry level and junior engineers in process design.+ Coordinate with... 

Bell Olive Recruiting

Construction Assistant Job at Bell Olive Recruiting

 ...A Construction Assistant will help with a myriad of tasks to assist project managers to successfully complete projects and assignments. This includes, but is not limited to, organizing project documentation, preparing meeting packages and pricing packages, information... 

Adecco

Director of Operations Job at Adecco

 ...An established and growing small to mid-sized aerospace manufacturing company is seeking a results-driven Director of Operations to lead and optimize its production environment. This key leadership role will oversee a high-mix, high-precision operation supporting...