Job Description

18 Years and Growing Strong – Come Join the Team!!

Job Type: Full-time Bilingual  (Spanish) Customer Service Coor. (*NO SALES!*)

Starting pay rate is $16.00+ per hour  for fully bilingual candidates(bi-weekly pay)

• Schedule :  Monday through Friday - 12:30pm  -_  9:30pm _ ( or later - dependent on business needs )
• Training Schedule (Paid) :  first 3 weeks ( paid training ) will be from 9am-approximately 5pm (dependent on business needs)
• On Site Position – Tampa (33634)
• 15 Days Paid Time Off per year  (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• Casual Dress Code  – Yes, that includes Jeans!
• Paid Holidays – no waiting period
• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package

(Starting pay rate: $16.00+ per hour) :

Responsibilities (**NO SALES**):

• Managing inbound and outbound calls (approx. 70% of job duties – depending on business needs)
• Collaborating with clients, patients, drivers and translators
• Collecting and entering appointment information
• Scheduling rides for injured workers
• Ability/Willingness to cross train in other departments
• Other Duties as assigned
• Meeting production expectations

Qualifications/Skills/Abilities

• Customer service experience (1-2 years)
• Ability to work independently
• Critical Thinking and Organizational Skills
• Alpha/Numeric Data Entry
• Ability to  fluently  speak/read/write in English and Spanish
• Experience with ACD telephone lines
• Comfortable Microsoft Office applications
• Arrive on time on a daily basis
• Being a Team Player

The Bilingual   Customer Service Coordinator  is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful. All candidates for this position need to be fully bilingual in English and Spanish. This position will report to the supervisor and team lead of the assigned department

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.

Additional Benefits:

• Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• 6 Paid Holidays (no waiting period)
• Employee Assistance/Discount Program
• Company subsidized Medical Plan
• Welfare Benefits
• 401(k)

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job .

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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