Job Description

East Coast Golf Management, Inc., is now hiring Bartenders/Servers at our Sea Trail Golf Resort managed location in Sunset Beach, NC!

As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it, and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

We offer membership of our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our hotels and resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental and more.

Employees of ECG also enjoy the benefits of:

• Complimentary employee meal during your shift (certain restrictions may apply).
• 20% discount on F&B excluding alcohol, tobacco, and food specials.
• Cost +10% off all Golf Shop merchandise excluding sale items.
• Complimentary Golf
  • Booking window after 2pm the day before requested tee time
  • Must be approved by the Head Golf Professional
  • Up to three complimentary guests

Part-time employees can also look forward to a benefits package that includes access to Teledoc, Employee Assistance Program, and potential eligibility to enter into our 401(k) plan!

POSITION SUMMARY

The Server position will serve guests by providing courteous and efficient service that meets or exceeds the guest’s dining expectations. 

The Bartender is responsible for mixing and serving drinks to owners and guests, as well as delivering exceptional food and beverage services in accordance with current applicable federal, state, and local standards, guidelines, and regulations, with our established policies and procedures

ESSENTIAL FUNCTIONS

• Supports a strong commitment to provide excellent guest service and ensures a pleasant and enjoyable dining experience for snack bar patrons. 
• Completes training requirements and follows service standards as trained.
• Greet guests promptly and courteously.
• Understands and executes established procedures for verifying guest’s ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging.
• Learn all menus and can communicate all food and beverage offerings.
• Prepare guest orders as needed, to include sandwiches, hot dogs, etc.
• Effectively uses suggestive selling techniques while taking guest orders.
• Records and prepares food and beverage orders, enters orders into the computer system, and safely delivers orders to guests.
• Monitors and addresses guest needs during meal.
• Collects monies owed for food and beverages and properly performs all guest check accountability procedures.
• Performs tip declaration activities
• Performs daily cleaning activities, and all open and closing checklist items as may be appropriate with your assigned shift.
• Performs food running and station set-up / break-down responsibilities as assigned.
• Flexibility with work schedule and availability to meet business demands.
• Follow all health department rules and regulations for food prep and sanitation requirements
• Provide your own cash bank (suggested amount $100-$150 in change and small bills)
• Participate in a team environment that promotes sales and service success.
• Actively participate in all restaurant-related meetings and training sessions, and apply learned skills on the job.
• Be receptive to feedback and coaching.
• Possess complete knowledge of all food and beverage menus – including specials, ingredients, preparation methods, and presentation.
• Possess knowledge of beer, wine, and spirits.
• Possess complete knowledge and application of all Hospitality Standards, including sanitation guidelines and safety procedures.
• Balance excellent service between bar-top guests and the service well, and fill orders with precision.
• Practice proper cash-handling, and accurately record all sales of food and beverages while working.
• Maintain a clean, sanitary, and safe environment for all team members and guests.
• Perform opening and closing procedures, while organizing and preparing for your shift.
• Maintain proper stock levels (including inventory control and ordering) of perishables and spirits according to projected business.
• Properly store and rotate all products.
• Handle equipment, appliances, small wares, supplies, and tools.
• Communicate effectively with co-workers and managers.
• Assist in the training of new employees.
• Help radiate positivity to ensure guest satisfaction at all times.
• Welcome and greet all new and returning guests, using the guest’s name whenever possible. Also provide a sincere farewell to any guests leaving.
• Verify proper government-issued identification of guests when alcohol is ordered as required by state and federal law.
• Adhere to company, division, and location policies and procedures.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Performs any other duties, assignments and responsibilities as requested.

OTHER FUNCTIONS

The Server may also:

• Perform other duties as required by management

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials:

• High School education or equivalent experience
• Local and state required license(s)

Experience:

• Ability to calculate figures and make change
• Knowledge of proper dining service procedures
• One year of bartending or related experience in a full-service restaurant.
• One year of food and beverage experience.

Requirements:

• Ability to communicate verbally with customers and other associates
• Ability to write business correspondence as required
• Maintain appearance, attire, and hygiene standards
• Follow established sanitary practices of hand washing and handling of service ware
• Ability to operate computerized Point of Sale register system
• Must meet minimum age for preparing and serving alcoholic beverages.
• High School diploma or GED.
• Must have TIPS and ServSafe Certifications, or be willing to obtain after hire.

ECGM’s Core Competencies

Accountability:  Ability to accept responsibility and account for his/her actions.



Adaptability:  Ability to adapt to change in the workplace.



Customer oriented:  Ability to take care of the customers’ needs while following company procedures.



Enthusiastic:  Ability to bring energy to the performance of a task.



Ethical:  Ability to demonstrate conduct conforming to a set of values and accepted standards.



Honesty/Integrity:  Ability to be truthful and be seen as credible in the workplace.



Interpersonal:  Ability to get along well with a variety of personalities and individuals.



Responsible:  Ability to be held accountable or answerable for one’s conduct.



Safety awareness:  Ability to identify and correct conditions that affect employee safety.



Tolerance:  Ability to work successfully with a variety of people without making judgments.





Knowledge & Skills



Accuracy: Ability to perform cleaning duties accurately and thoroughly.



Oral Communication: Ability to communicate effectively with others using the spoken English word.



Detail Oriented : Ability to pay attention to the minute details of every task.



Energy: Possesses the ability to work at a sustained pace and produces Quality work.



Organization: Possesses the trait of being organized or following a systematic method of performing each task.

Other Requirements

PHYSICAL REQUIREMENTS

Activity is not applicable to this occupation.

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

 

WORK ENVIRONMENT
The Server works in a demanding environment with multiple interruptions. The position requires standing for extended periods.

Bartenders work at restaurants, bars, clubs, hotels, and other food service establishments. During busy hours, they are under pressure to serve customers quickly and efficiently. They often work late evenings, weekends, and holidays.

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