Job Description
Member Services Representative (MSR) – Credit Union | West Chester, PA OR Ridley Park, PA
On-site | Monday–Friday, 8:45 AM – 5:15 PM
Direct Hire | $23–$25/hour | Start ASAP
A well-established credit union in Ridley Park, PA is seeking a full-time Member Services Representative (MSR) to join their growing team. This is an excellent opportunity for someone with banking or financial services experience who thrives in a customer-first environment and is passionate about community involvement.
What You’ll Do
You’ll serve as a trusted resource to both retail and business members—handling transactions, resolving account issues, and promoting financial products that support members’ financial goals. Your day-to-day will include:
- Greeting members and assisting with account inquiries, deposits, withdrawals, and loan payments
- Promoting credit union products and services to meet performance goals
- Identifying and reporting fraudulent activity
- Issuing instant debit/credit cards and processing wire transfers
- Opening and managing business accounts
- Supporting ATM and cash machine reconciliations
- Maintaining compliance with all regulations including the Bank Secrecy Act (BSA)
Why Join Us?
This credit union offers a team-focused culture with leadership that values your input and celebrates your success. Key benefits include:
- Medical, Dental, Vision coverage
- 20 days PTO (prorated)
- Quarterly bonus opportunity (up to $2,000 based on performance)
- 401(k) Safe Harbor match (3% guaranteed, up to 6%)
- Profit sharing and discretionary holiday bonuses
- Federal holidays off
- Community outreach programs
What We’re Looking For
- At least 3 years of experience in banking or financial services
- Credit union experience highly preferred
- Sales experience a strong plus
- Personable, professional, and proactive with strong initiative
- Proficient in MS Office Suite
- Bachelor’s or Associate degree preferred (but not required)
Additional Requirements:
- Must pass a full drug screening (including marijuana)
- Must meet a minimum credit score of 630 (TransUnion)
Job Tags
Holiday work, Full time, Immediate start, Monday to Friday,