Job Description

AV Service Delivery Technician

This is a Union position that comes with FREE Healthcare and generous PTO.

We also offer:

· Medical

· Dental

· Vision

· 401K match

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

The AV Service Delivery Technician will be responsible for the maintenance, and service of professional audio, video, and electronic equipment as related to Systems Integration Industry. The Associate is responsible for completing service and maintenance efficiently and effectively. All work must meet the highest quality standards set forth by the Company, while assuring a professional and safe working environment.

PRIMARY DUTIES:

• Service and inspection of low voltage electrical systems including Security and Fire Alarm, Video, Pro Audio,Camera and Access Control Systems.

• Understanding of Custom fabrication and termination of cabling rack prep, multi-pins and electronic equipment racks as related to integration of professional, audio, video, and computer-controlled systems.

• Responsible for knowledge and operation of the following test equipment: volt/ohm meter.

• Work with spectrum-analyzer, multi-meter, and impedance meter, general hand tools and an assortment of wall fasteners.

• Assist with preventive maintenance of external and internal customer equipment.

• Must respond to all customer service-related issues promptly.

• Responsible for accurate service tickets, and inventory items.

• Achieve working knowledge of Company software and work within software system on a day-to-day basis.

• Work in a safe, positive manner showing respect to others and contributing to the team.

• Fully comply with Company and customer safety programs.

COMPETENCY:

• Excellent written and verbal communication skills.

• Must be responsible, self-motivated, self-starter, personable and well organized.

• Superior customer service skills to deal with both internal and external customers.

• Ability to manage multiple tasks simultaneously.

• Strong interpersonal skills; ability to work with diverse groups.

• Proficiency in using PC or Apple computers, including programs like MS Office.

• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.

• Must be able to effectively handle stressful situations.

• Must be able to read and effectively interpret general business documentation.

• Associate is required to stand, walk, climb, sit and use hands and fingers.

• Reaching, grasping and carrying activities also required.

• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

• Valid and current driver's license.

EXPERIENCE REQUIRED:

· 3 years' experience in AV, security, or electrical installation experience.

• Preferred but not required – CTS certification

LANGUAGE SKILLS: English

EXPECTED HOURS OF WORK: typical work hours are 7:30 am to 4:00 pm however, other shifts including weekends and overtime are often required to meet deadlines and accommodate client needs.

TRAVEL: Some out of town travel to client locations.

PHYSICAL DEMANDS:

• To perform the job's essential functions, the Associate must be able to stand on a concrete floor for long periods and lift and/or move equipment at least 60 pounds on a repetitive basis.

• The candidate must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events.

• Candidate must be able to climb and work (stack, adjust, and repair) at heights over 25' before/ during installations and job sites.

PM21

Compensation details: 25-30 Hourly Wage

PId1732dbca0de-30492-36072483

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