Job Description

Description:

AS Technical Training Instructor

12 months with possible extension

Onsite

Eastvale, CA 91752

Position overview

• Conduct Technical Training classes for Center personnel and internal employees; assist in the development of training programs that facilitate the dissemination of information necessary for quality repairs and customer satisfaction.

Roles & responsibilities

Primary responsibilities:

• Conduct training classes according to established curriculum and training standards.
• Represent core values and the highest professional standards for Center personnel, showing great respect to customers and to the brand.
• Participate in the development of new and updated curriculum to ensure that courses reflect the latest information and technology, to include:
• Review (PPN) Partner Network sources to include PALMS, AG trainer’s room, data exchange server, PCSS information systems etc. for required modifications and edits to curriculum.
• Maintain up to date knowledge of all technical issues published on PPN and communicated by the Technical Support Team.
• Assist in the design and building of necessary training aids to provide proper support of training curriculum.
• Update and maintain student data on Academy Learning Management System (PALMS) to reflect classroom results.
• Assist in the development, maintenance, and delivery of Certified Technician testing, both practical and written tests.
• Maintain and repair vehicles assigned to technical training centers, to be available for use as required on short notice.
• Maintain organization and cleanliness of the training center, tools, and equipment to the highest standards, reflecting core values.
• Audit and evaluate vehicles for product familiarization and operational verification as directed.
• Furnish requested reports on training activities and participants; evaluate the technical training program.
• Assist other technical departments withing the company including: field personnel, Technical Support, Tool & Equipment Manager, and Center technicians.
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Cars North America.
• Ensure proper retention of electronic documents, business confidential information, and actively demonstrate an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Qualifications

Education:

• College degree or Certificate in Automotive Technology

Certification

• ASE Master Technician, including L1.
• ZPT Gold Technician preferred.

Experience:

• 6-8 years automotive mechanical hands-on experience, preferred.
• Prior experience conducting technical training sessions preferred.
• Prior experience developing or creating technical training materials is preferred.
• Use of 3d software such as CAD, or animation programs a plus.

Skills:

• Superior presentation and speaking skills
• Superior interpersonal skills
• Superior verbal and written communication skills, spelling, grammar, and composition skills
• Excellent overall understanding of automotive technology and repair, preferred
• Natural leadership ability; team player with consensual approach
• Superior organization, communication, and reporting skills
• Systematic thinker: ability to work at a fundamental and conceptual level
• Advanced PC skills with emphasis on Word, Excel, PowerPoint, and Adobe Acrobat
• Skills with other Adobe Creative Cloud programs such as Photoshop, Premiere, InDesign, and/or Illustrator are a plus
• German language capability is a plus
• Ability to handle multiple priorities and tasks simultaneously
• Self-directed, requiring limited supervision
• Willingness to travel domestically and internationally, as required

Percentage of required travel:

• Periodic travel is required as dictated by business demands.

Schedule/Shift:

• Monday – Friday between 7:30-4:30 (typical) additional time as necessary.

Physical requirements

• This job is performed in both an automotive repair shop and office environment.
• This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• his position will also have daily work in the automotive repair facility.
• While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration.
• The noise level in the work environment and job sites can be loud.
• While performing the duties of this job, the employee is regularly required to talk, hear, sit (for prolonged periods while traveling), stand, move, use hands to finger, handle or feel, and reach with hands and arms.
• The employee must occasionally climb, stoop, kneel, crouch, crawl, lift and/or move up to 50 pounds.
• Specific vision abilities required include close, color, distance, and depth perception.
• Must be able to stand for extended periods of time.

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