Job Description

ADMINISTRATIVE ASSISTANT, FutureBrand Syracuse

Who we are

More than 65 years ago, we opened our doors as a one-man industrial design firm in Central New York. With a fresh degree from a leading institution, the easy thing for our founder to do would have been to join a big firm in a big city.

But where’s the fun in easy?

We scraped. We hustled. We hired. And we grew. A lot. Seriously, a lot. With each request from our clients, we expanded what we made: from products… to packaging… to retail merchandising… to full retail categories, departments, and total stores… to in-person experiences like events, pop-ups, and tradeshows… to cutting-edge, confidential innovation centers… to public brand experiences and flagships… to websites, apps, and e-commerce optimizations… to fully realized virtual environments… and beyond.

Today, we’re the secret weapon to countless global innovators… a leading strategic design consultancy with offices in Syracuse, Cincinnati, Detroit, and New York City, and reach that extends around the globe through our FutureBrand family. Through the unique combination of the insight and strategy expertise of a management consulting firm, the creativity of world-class storytellers and design innovators, and the rapid, in-context prototyping of a manufacturer we’ve become indispensable partners to some of the world's best clients.

We make what should be, creating transformative brand experiences that work for a living, using a totally original synergy of behavioral design thinking and creative brand expression.

And we measure ourselves by tangible design solutions on the street, not awards on the walls.

What the role is

The Administrative Assistant will provide comprehensive administrative support to ensure efficient office operations and a positive work environment. This position will be responsible for a variety of tasks ranging from proofreading documents, managing office supplies, assisting with meetings and events support, handling travel arrangements, and maintaining a professional and tidy office environment. As an Administrative Assistant at FutureBrand, you’ll:

• Proofread various forms of correspondence and proposals for spelling, grammar, punctuation, and professional tone.
• Maintain strict confidentiality while supporting operations and completing administrative tasks.
• Provide general administrative support as needed, including scheduling and managing calendars.
• Assist with various administrative tasks across departments and perform other duties as assigned by manager.
• Set up, break down, and maintain cleanliness for client and internal meetings.
• Manage catering arrangements for client and employee events at the office.
• Handle domestic and international travel arrangements for staff using the Amex travel platform.
• Process and prepare shipping for overnight packages, including special deliveries.
• Serve as the primary point of contact for shipping agents (FedEx, UPS, Amazon, etc.) and coordinate office-related deliveries.
• Track and replenish office supply inventory at multiple locations.
• Maintain snack and beverage inventory and ensure its replenished regularly.
• Ensure office cleanliness by managing the dishwasher, coffee, plants, and conducting weekly fridge cleanouts.
• Review and process expense reports and purchase orders (POs) as required.
• Serve as a point of contact for building access at the Syracuse location.
• Support the Crisis Preparedness team during building emergencies.

What it requires

• Previous experience required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with Outlook is a plus.
• Strong attention to detail, with the ability to proofread and edit documents for clarity and professionalism.
• Ability to multitask and work efficiently under pressure.
• Strong interpersonal skills and ability to work collaboratively with others.
• Ability to maintain confidentiality in all aspects of the role.
• Must be able to lift up to 25 lbs and handle physical tasks such as setting up meeting rooms or handling deliveries.

How we’ll compensate you

• Competitive Salary and overtime available
• Unlimited paid time-off
• Top 1% of 401K match plans
• Comprehensive Healthcare Plan, superior to most

EEO

We believe that ideas get better when they are inherently diverse and shared in highly inclusive ways and we want to hear from those who think differently from us. We truly believe in the strength of diversity and the richness it can bring. By bringing different people together great things happen.

FutureBrand is an equal opportunity employer (EEO). We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any characteristic protected by federal law. We will not ask about incarceration history at any point in the application process.

If you have a disability, we want everyone to feel at ease when going through our recruitment process. We are working to make our website and processes more accessible, if you encounter any issues and would like this information in an alternative format, or if you need further support with your application, please contact us at [email protected] for any adjustments you may need to perform at your best.

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